Many of our items can be customized or personalized. However, many pieces cannot be stamped on the back so please contact us first to find out before making your purchase.

The answer is no. It current takes us 1-2 to weeks (usually 1) to process our orders. Delivery time depends on your method of delivery. Please be sure to choose accordingly. Priority shipping does now speed up production time.

These hand-stamped pieces are not made of traditional metals and are very delicate...therefore they should never be soaked in jewelry cleaning solutions. If you feel the need to bring the shine back to your pieces; purchase a simple polishing pad with polish already built in. I recommend Pro Polish Pads.
Over time, you may find that your hand-stamped jewelry has begun to form small hairline scratches from the different pieces rubbing together. If this should happen; you can take the scratches out in 30 seconds by using #00 grit steel wool (found in Walmart or any hardware store with the sandpaper) and lightly sanding the surface in one direction. It won't take much. Then, lightly polish with your jewelry polish pad to bring the shine back.

No. All of our jewelry is stamped, sanded, burnished, oxidized, polished and assembled completely by hand. right here in our home. No machines! :) Therefore the letters will not always be perfectly aligned and letter depths may vary. This however is part of the natural beauty of hand-stamped artisan jewelry.

Yes and yes. All of our items are insured and shipped with a tracking number for your convenience. Once the item is marked "accepted" at the post office we cannot be held responsible for it. Please be aware of when your package is scheduled to be delivered and make sure someone is there to receive it. The Craft Mill is not responsible for stolen items left on door steps or inside mailboxes.

PLEASE be sure to double check your shipping address when entering your information. The Craft Mill will not be held responsible for packages delivered to the wrong address. We will only take care of lost or damaged packages due to packaging or a shop error. Once the item is marked "delivered" The Craft Mill cannot be held responsible.